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Ordering Procedures, Policies & Terms
How to Order
If you already have a Qualiherb account number, you can continue to use it with us. New accounts submit an application for approval. Upon approval, we give you an account number and a 45% practitioner discount off the patient prices listed in the catalog. To order, give us your account number, the item number, and quantity. No minimum order is required. We accept Visa, MasterCard and American Express, and prefer credit cards as payment at time of order. By placing an order, you agree to the terms stated on this page.
Ordering options, in order of preference:
- 1. Secure ordering through our website, www.qualiherb.com.
- 2. Fax your order to 413.282.1099
- 3. Call our toll-free number 888.884.8355.
Immediate Service
Qualiherb Online ships orders the same day if we receive the order by 12 noon Eastern Standard Time, provided you correctly submit the order, and it contains no custom formulas. Orders received after 12 noon ship the next business day. We ship all orders UPS Ground, unless you request 3-day Select, 2-Day or overnight shipping at an additional cost. UPS 3-Day Select does not guarantee three-day delivery. UPS 2-Day or Overnight is guaranteed.
Payment Terms
We ask for payment at time of order by credit card. If you have net 30-day terms for your existing Qualiherb account, we will honor that. New accounts pay for orders by credit card. Accounts with 30-day terms must pay within 30 days from the date of the order. Returned checks will result in a charge of $50. Late payments may result in an interest charge of 1 ?% per month.
Return Policy
Within two weeks from the order date, you may return items with any damage, defect, or shipping errors for replacement, company credit, or a refund. Returning products for reasons other than damage, defect or shipping error incur a 20% processing fee. Call for a Return Authorization Number, and write it clearly on the box.
Price Changes
Product prices and shipping fees are subject to change without notice.
Special Orders & Personalized Labeling
We do custom formulas! If you would like a formula not listed in the catalog, let us know. We turn them around in one business day. And we can print your name and clinic information right on the bottle!
How to Order using Bensky & Barolet’s Chinese Herbal Medicine: Formula and Strategies
For simple, error-free ordering, we have a quick and easy method by which to order using Formulas & Strategies. All Qualiherb item numbers consist of five digits. Our single herbs begin with the number “1.” Our formulas begin with the number “2.” Formulas found in Formulas & Strategies that we do not keep in stock begin with the number “3.” We consider these special order formulas. The three digits following the first digit refer to the page on which the formula appears. The last digit specifies which formula you are referring to on that page. The title must begin on that page.
Example: Qualiherb Item #31472 refers to “Rambling Powder” (Xiao Yao San)
3 – refers to Bensky & Barolet’s book
147 – denotes the page on which the formula is found
2 – denotes the second title found on that page
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